Timbre EQ / Support
Timbre EQ support
There is no ticket queue and no chatbot. Email goes to the person who wrote the app, and you should hear back within two business days. This page carries support in every language on the App Store.
Common questions
Start here.
- Timbre EQ is on, and the music is unchanged.
- The Mac has to allow system audio recording. Open System Settings, go to Privacy & Security, then Screen & System Audio Recording. On older macOS the switch is named System Audio Recording. Turn Timbre EQ on. Quit and reopen the app, play some music, and click the power ring. If the permission is off, the app hears silence and says so.
- I want the music on my iPhone to go through the EQ.
- AirPlay it to the Mac. On the Mac, turn on AirPlay Receiver in System Settings, under General, then AirDrop & Handoff. Play Music, Spotify, or anything on the iPhone, tap the AirPlay button, and choose the Mac. Timbre EQ equalizes whatever the Mac is playing. The iPhone app itself cannot equalize other apps on the phone. Apple does not allow that.
- What are setups?
- A setup is one system in one room: its curve, its notes, and a room correction if you have measured one. Name it for the system and the room, for example “Living room · ST-70”. Switching outputs can bring back the setup you used there last. The list is in the window, under the setup’s name.
- How do I tune to the room?
- “Tune to room” is for floor and bookshelf speakers. Timbre EQ plays a sweep, and the iPhone listens. Put the phone at ear height, screen up, bottom edge toward the speakers, on the same Wi-Fi as the Mac. Open Timbre EQ on the phone and tap “Tune your Mac’s speakers”. Quick is one seat and tames bass resonances with cuts only. Standard is five positions around your seat. Reference is nine positions, with the left and right speakers measured apart, then a verification sweep. Headphones have no room to fix.
- What is the blind test?
- “Blind test” is an ABX. You hear your curve and flat, level-matched, without being told which is which, and you say which one you think is the EQ. It is there so you can check what you actually hear.
- What do the measurements mean, and how do I check them?
- “Measure” runs the same processor that handles your audio, on test signals, with your curve, and reports the figures on that Mac. Bypass and a flat curve should be bit-perfect. To check the response yourself: install a loopback such as BlackHole 2ch, or cable an interface’s output back to its input, make that the Mac’s output, and measure it with Room EQ Wizard. The method is written at the bottom of the Measure window.
- The iPhone cannot find the Mac.
- Both devices need to be on the same Wi-Fi, with Local Network allowed for Timbre EQ. The Mac app has to be open. They find each other on their own. There is no account to sign into.
- I found a bug, or I want it to do something it does not do.
- Email hello@thewoodlabtx.com with “Timbre EQ” in the subject. Say which Mac, which macOS, and which output you were using, and what you expected instead. The exact wording of any message helps. You should hear back within two business days.
When you write in
Include the Mac, the macOS version, and the output you were playing through: built-in speakers, headphones, a DAC, Bluetooth, or AirPlay. Say whether system audio recording is allowed. In System Settings that permission is Screen & System Audio Recording, or System Audio Recording on older macOS. If the app showed a message, the exact wording helps more than a description of it. The version is in the About window on the Mac, and in About on the iPhone.
What we cannot see
Nothing you play is uploaded, and your curve stays on your devices. Support cannot listen to your system or open your setup. That is the trade for a tool with no servers. Describe what you heard and what the screen said.
Refunds go through Apple, at reportaproblem.apple.com. We never see your payment details and cannot issue the refund ourselves. Tell us what broke anyway, so it gets fixed.
Requirements
macOS 14.4 or later, on Apple silicon or Intel. The iPhone companion needs iOS 17 or later, and it needs the Mac app. “Tune to room” needs both devices on the same Wi-Fi.
Privacy
The privacy policy is on this site in every language on the App Store. It says what stays on your devices and what crosses your own network during “Tune to room”.